Refund policy

1. Return and Refund Policy

Last updated: September 2, 2026

At Fitora, we want you to feel confident when shopping with us. If you are not satisfied with your purchase, you may be eligible for a return or refund under the terms below.

30-Day Money-Back Guarantee

We offer a 30-day money-back guarantee from the date your order is delivered.

If you are not satisfied with your Fitora product, you can contact us within 30 days of delivery to request a refund.

Eligibility for Return

To be eligible for a return:

The request must be made within 30 days of delivery.
You must provide your order number and registered contact details.
The product must be returned to us if requested.
The product should be returned with its original accessories and packaging wherever reasonably possible.
Products that have been intentionally damaged, modified, or misused may not qualify for a refund.

How to Request a Refund

To request a return or refund, contact us at:

Email: customerfitora@gmail.com

Please include your order number and briefly explain your reason for requesting the refund.

Our team will review your request and provide you with the next steps.

Refunds

Once your return is received and approved, your refund will be processed to the original payment method used for the order.

Depending on your bank or payment provider, it may take additional business days for the refund to appear in your account.

Damaged or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact us as soon as possible after delivery.

We may request photographs or videos of the product and packaging to help us resolve the issue.

Non-Returnable Situations

Refunds may not be provided where the product has been intentionally damaged, misused, altered, or returned outside the applicable 30-day period.

Fitora reserves the right to review each refund request individually.

Contact

For return and refund questions: